Do I get back the money I paid for the jewellery when I purchased it?
Retail price of the jewellery consist of metal value, retail value of any stones, designing and making charges, taxes and stores mark up on the jewellery (this can be up to 10 times or more for known designer brands). We pay for the “melt value” of your jewellery – that is, the value of the actual amount of precious metals contained in the items. Craftsmanship and non precious metal content are not a considered when assessing value of your gold, silver or Platinum. On the same note, Insurance Valuations are typically 25% higher than the current retail value on the articles at the time of valuation. Therefore these again are not considered for assessment.
How will I know when you've received my gold/jewellery?
You can track the status 24×7 by using our 'Track Your Parcel' feature. This provides instant access to special delivery section of The Royal Mail website. To get started enter your Special Delivery Pack Number allocated to the envelope in the box provided. This will allow you to track your items every step of the way before it reached our premises. Once it reaches our premises it will be signed for and an evaluation expert will contact you with an offer.
I sent my Jewellery Return Pack today. When can I expect to receive payment?
You will need to account for the time it takes for your Pack to reach us which is normally 1-2 working days. We will process your pack within 48 hours of delivery and contact you with our offer. Upon acceptance of the offer, we will post you a cheque by 1st class mail. Please allow 3-4 working days in total to receive payment after we processed your pack.
Is it possible to send gold form outside the mainland UK?
Yes, it is possible, but please note that the postal service to some very rural or outlying areas may take slightly longer and for customers in Jersey, Guernsey and The Isle of Man, extra fees may apply when sending your items through the Post Office due to differences in the postal service, We regret that this fee is not refundable.
Customers who wish to send gold form Country other than UKwill have to make their own postal arrangements and insurance cover using their local services. Please see our Terms and Conditions for full details.
What if my jewellery contains stones? Do you pay for Gem Stones and/or Diamonds?
We do not pay for artificial stones and/or gem stones.However good quality Diamonds above 0.50ct will be paid for at the current wholesale price. We weigh the items without the stones weight. If you wish to keep any stones for any reason then we recommend that you remove these prior to sending your Jewellery Return Pack. We are unable to take out and send stones back to you as sometimes during removal process some stones get damaged. However, it is not necessary to remove the stones if you do not wish to keep them.
What if some of my items aren't gold, silver or platinum?
We do not purchase costume jewellery or items not containing precious metals. Any articles not tested as Gold, Platinum or silver are normally discarded unless you have specially requested them to be returned to you at the time of sending the articles. However, we charge a return fee of £12 to cover administration and postage. The £12 will have to be received before we can return the goods. Please refer to our full Terms and Conditions for further details.
What if the money offered is different from my online calculation?
The money offered may differ to your calculation, as items are weighed without any non precious metal contents, such as stones, springs, fillings and base metal clasps etc. All precious metal contents are weighed using precision electronic scales to calculate the exact weight.
What items does Silver Gold into Cash accept?
We primarily accept anything containing gold: coins, sovereigns, rings, charms, necklaces, chains, brooches, earrings, cufflinks, pins and any other jewellery. You can also send us items containing other precious metals such silver, platinum and palladium.The last two being subject to a Hallmark or an Assay report from a reputable, known source.
Is the gold pack secured and insured to send valuables?
Yes. Our Gold Packs are shipped via Royal Mail with pre-paid insurance up to £500. If you wish to insure your items for a higher value, you may do so by choosing a compensation level of up to £1,000 or £2,500 on the Gold pack at the post office before you send it to us. The packs are strong and very safe to send your items, however if you feel you have extra security needs then please call us at 02087511768 so that we can assist you with your requirements.
What methods are used to determine fineness of gold?
Upon receiving your gold, we fist check for the hallmarks on the articles. Based on the stamps, we will further test the articles by using acid tests to accurately work out the fineness, or ct, of the gold. These methods involve scratching on articles.
Will I need to pay for postage?
Your Gold Pack is free and it comes with prepaid insurance for value up to £500.00. You can also increase this insurance up to the value of £2500 for a small charge at the post office if you wish to insure your jewellery for higher amount. Also if goods are not sold to us we will have to charge £12 for handling and the return of the goods. This will have to be received before we can post the goods back.
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